Maria Helena Terto Perensin
About Maria Helena Terto Perensin
Maria Helena Terto Perensin is a Delivery Operations Analyst at Carta, where she focuses on improving client-facing tools and enhancing service delivery. She holds a Bachelor's degree in International Relations from Universidade Federal Fluminense and has completed a Data Analytics program at Ironhack.
Work at Carta
Maria Helena Terto Perensin currently serves as a Delivery Operations Analyst at Carta, a position she has held since 2022. In this role, she focuses on enhancing service delivery for Carta customers by collaborating with various business areas. Previously, she worked as a Support Analyst at Carta from 2021 to 2022, where she was responsible for mastering and improving client-facing tools. Her experience at Carta has involved developing productivity dashboards to analyze customer behavior, contributing to the overall efficiency of operations.
Education and Expertise
Maria Helena studied International Relations at Universidade Federal Fluminense, achieving her Bachelor's degree from 2017 to 2022. She furthered her education by studying Data Analytics at Ironhack from 2022 to 2023. This combination of studies has equipped her with a strong foundation in both analytical skills and international relations, which she applies in her current role at Carta.
Background
Before joining Carta, Maria Helena worked at IBM as an Accounts Receivable professional from 2019 to 2021 in Rio de Janeiro, Brazil. This role provided her with valuable experience in financial operations and client management. Her background in both technology and finance has contributed to her effectiveness in her current position at Carta.
Achievements
At Carta, Maria Helena has developed productivity dashboards that analyze customer behavior, showcasing her analytical skills and ability to leverage data for operational improvements. Her work in mastering client-facing tools has also played a significant role in enhancing the customer experience at Carta.