Michael Granath
About Michael Granath
Michael Granath is a Senior Customer Success Manager with extensive experience in customer success and community services. He holds a Bachelor's degree in Sports Management and has a proven track record in relationship building and organizing charity events.
Work at Carta
Michael Granath currently serves as a Senior Customer Success Manager, Enterprise at Carta. He has held this position since 2021 and operates out of New York, New York. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction within the enterprise sector. His responsibilities include managing relationships with key clients and implementing strategies to drive customer success.
Previous Experience in Customer Success
Before joining Carta, Michael Granath accumulated extensive experience in customer success roles. He worked as a Senior Customer Success Manager at LeagueApps from 2018 to 2020, where he contributed to client engagement and retention strategies. He also held a position at Aircall as a Senior Customer Success Manager from 2020 to 2021. His earlier roles include Customer Success Manager at EZFacility, where he served as Team Lead, and a Customer Service Intern at the New York Islanders.
Educational Background
Michael Granath studied at Nassau Community College, where he earned an Associate's degree in Liberal Arts and Sciences/Liberal Studies from 2008 to 2011. He furthered his education at Farmingdale State College, achieving a Bachelor's degree in Sports Management with a concentration in Sports/Business Management from 2012 to 2014. His educational background supports his expertise in customer success and relationship management.
Expertise in Community and Social Services
Michael possesses a strong professional background in community and social services, which enhances his capabilities in customer success. His experience in organizing charity events showcases his skills in relationship building and organizational leadership. This expertise allows him to effectively engage with clients and foster positive relationships in his current role.
Career Progression
Michael Granath's career progression reflects a steady advancement in customer success and service roles. He began his professional journey as an Emergency Room Transporter at Winthrop-University Hospital from 2011 to 2014. He transitioned to customer success roles at EZFacility and later took on more senior positions at LeagueApps and Aircall, culminating in his current role at Carta. This trajectory illustrates his commitment to customer satisfaction and professional growth.