Michael Murphy
About Michael Murphy
Michael Murphy is a Senior Customer Success Manager at Carta, where he has worked since 2021. He has a strong background in customer success, having held positions at several companies and achieving notable performance metrics.
Work at Carta
Michael Murphy has been employed at Carta as a Senior Customer Success Manager since 2021. In this role, he is responsible for ensuring customer satisfaction and retention. He has maintained a high renewal rate of 97.5% in the first quarter of 2023. Michael completed Carta’s Revenue Leadership Certification Program in the fall of 2022, enhancing his skills in customer success management and revenue generation.
Previous Experience in Customer Success
Prior to his current position at Carta, Michael held several roles in customer success. He worked at HERO® as a Senior Customer Success Manager from 2020 to 2021. Before that, he served as a Senior Customer Success Manager at Helixa from 2018 to 2019 and as a Client Success Manager at PerformLine Inc. from 2014 to 2017. His experience also includes a role as a Client Success Analyst at PerformLine Inc. for three months in 2014.
Education and Expertise
Michael Murphy earned a Bachelor's Degree in English with a minor in Information Technology from the University of Massachusetts Amherst, completing his studies from 2010 to 2014. His educational background supports his expertise in customer success management, particularly in leveraging technology to improve client interactions and processes.
Achievements in Customer Success Management
Michael has demonstrated strong performance in customer success management. He exceeded quota by over 100% for eight consecutive months, from October 2021 to June 2022. Additionally, he participated in strategy and execution for internal system and process improvement projects, including the adoption of Totango, showcasing his commitment to enhancing customer success operations.
Internship Experience
Michael gained early professional experience as an intern at the Information Systems Security Association (ISSA) from 2011 to 2014. This internship provided him with foundational skills and insights into the customer service and technology sectors, contributing to his later roles in customer success.