Michael Novikov
About Michael Novikov
Michael Novikov is a Senior Strategic Client Success Manager at Carta, with a background in financial services and cloud-based technology solutions. He has held various roles in prominent companies, demonstrating expertise in client engagement and relationship management.
Work at Carta
Michael Novikov holds the position of Sr. Strategic Client Success Manager (Enterprise) at Carta since 2022. In this role, he focuses on enhancing client relationships and driving strategic initiatives to improve customer engagement. His responsibilities include collaborating with stakeholders to ensure client satisfaction and retention. His experience in client success and strategic management contributes to Carta's mission of providing innovative solutions in the financial services sector.
Previous Experience in Client Success and Management
Prior to his role at Carta, Michael Novikov worked at Broadridge as Director of Account Management from 2018 to 2021. He also served as a Client Success Manager at OpenFin from 2021 to 2022. His career includes significant positions such as Relationship Manager at Charles River Development and Lead Business Consultant at Blue Slate, an EXL Company. These roles provided him with a strong foundation in client engagement and strategic management.
Education and Expertise
Michael Novikov earned a Bachelor of Arts in Economics & International Relations from the University of Colorado Denver, studying from 2000 to 2004. He possesses expertise in cloud-based technology solutions and financial services. His self-taught knowledge in multiple disciplines demonstrates his commitment to continuous learning and professional development.
Background in Financial Analysis and Consulting
Michael Novikov began his career as a Financial Analyst at Allstate from 2006 to 2007. He later worked as a Product Specialist at Janus Capital Group from 2004 to 2006. His experience also includes roles as a Sales Engineer at NICE Ltd and a Senior Solutions Consultant at Yardi. This diverse background in financial analysis and consulting has equipped him with the skills necessary to manage complex client relationships.
Achievements in Client Engagement and Business Growth
Michael Novikov has a demonstrated history of enhancing client experience through programs aimed at improving engagement based on customer segmentation. He has a proven track record of reducing churn and driving new business growth by advocating for clients and collaborating with stakeholders. His ability to manage information and relationships across various verticals has contributed to his success in client success management.