Nikki Keys
About Nikki Keys
Nikki Keys is the Director of Customer Success at Carta, where she has worked since 2022. With over a decade of experience in customer success roles, she has held leadership positions at various companies including Depop, Triptease, and Capdesk.
Current Role at Carta
Nikki Keys serves as the Director of Customer Success at Carta, a position she has held since 2022. In this role, she focuses on developing a global strategy for the Customer Success department following Carta's acquisition of Capdesk. Her responsibilities include overseeing customer engagement and ensuring the successful implementation of customer success initiatives.
Previous Experience in Customer Success
Nikki Keys has extensive experience in customer success roles across various organizations. Before joining Carta, she worked at Capdesk as the VP of Customer Success for eight months in 2022 and previously served as Director of Customer Success at Triptease from 2018 to 2020. Additionally, she held the position of Head of Customer Experience at blow LTD for 11 months in 2017, and was the Head of Community at Depop from 2015 to 2017.
Career Background
Nikki Keys began her career in customer service and account management roles. She worked as an Accounts Assistant at Storm Communications in 2013 and as a Key Accounts Assistant at Metro Rod from 2012 to 2013. She also gained experience as a Service Manager at onefinestay from 2013 to 2015. This diverse background has contributed to her expertise in leading customer success teams.
Education and Academic Background
Nikki Keys studied at the University of Nottingham, where she achieved a degree in Modern Language Studies and Mathematics (Joint Honours). She also attended The King's School in Macclesfield, which provided her with a strong educational foundation that supports her professional endeavors.
Key Contributions and Initiatives
During her tenure at Capdesk, Nikki Keys played a significant role in the integration process following its acquisition by Carta in 2022. Her leadership in developing customer success strategies has been instrumental in ensuring a smooth transition and alignment of customer success goals within the newly formed organization.