Olivia Collins
About Olivia Collins
Olivia Collins serves as the Senior Customer Success Communications Manager at Carta, where she manages an advisory board program and coordinates communication between Marketing and Customer Success. With a background in business development and project management, she has held various roles in customer success and account management across multiple companies.
Work at Carta
Olivia Collins currently serves as the Senior Customer Success Communications Manager at Carta, a position she has held since 2022. In this role, she manages an advisory board program that facilitates an efficient product feedback loop between customers and the Research and Development team. Collins also organizes ongoing nurture and education campaigns aimed at promoting customer success and reducing subscription churn. Additionally, she acts as a liaison between the Marketing and Customer Success departments to ensure aligned communication and strategy.
Previous Experience
Before joining Carta, Olivia Collins held several positions that contributed to her expertise in customer success and project management. She worked as a Customer Success Manager - Mid Market at Carta from 2021 to 2022. Prior to this, she was a Project Manager at Synergy Collaborations LLC for one year and served as a Business Development Associate at ASI Business Group Inc. for nine months. Collins also held roles at ASI Business Group Inc. as an Account Manager and Senior Account Manager, accumulating experience in client relations and business development.
Education and Expertise
Olivia Collins has a strong educational background with a Bachelor of Arts in Global Studies from the University of Oregon and a Bachelor of Arts in Sustainability Studies from Uppsala University. This academic foundation supports her professional roles, particularly in customer success and communications. Her studies have equipped her with a broad understanding of global issues and sustainability, which she applies in her current role at Carta.
Volunteer Work and Community Involvement
In addition to her professional commitments, Olivia Collins is actively involved in her community. She volunteers with Make-A-Wish Oregon, where she helps coordinate charitable events. Furthermore, she is associated with her nonprofit organization, the Hope to Light Foundation, where she engages in initiatives aimed at supporting those in need. Her volunteer work reflects her commitment to making a positive impact in her community.
Personal Interests
Olivia Collins enjoys a variety of personal activities that reflect her interests outside of work. She likes to travel and read personal development books, which contribute to her growth and learning. Additionally, she enjoys going to the movies with her husband and baking cookies with her nieces and nephews, highlighting her family-oriented nature and appreciation for quality time spent with loved ones.