Patricia Carvalho Souza
About Patricia Carvalho Souza
Patricia Carvalho Souza is a Senior Product Services Analyst with a diverse background in logistics, customer service, and project efficiency. She has held various roles in notable companies such as Stone and Carta, and possesses a strong foundation in chemical engineering.
Current Role at Carta
Patricia Carvalho Souza currently serves as a Senior Product Services Analyst at Carta, a position she has held since 2023. In this role, she focuses on enhancing product services and ensuring high-quality customer experiences. Her responsibilities include analyzing customer data and improving service delivery processes. This position builds on her previous experience in customer data quality, where she worked as a Customer Data Quality Analyst I from 2022 to 2023.
Previous Experience at Stone
Patricia has held multiple roles at Stone, a prominent company in the logistics sector. She began her tenure in 2017 as a Customer Service Analyst, where she worked for four months. She then transitioned to a Logistics Analyst role for ten months in 2017, followed by a position as a Project/Efficiency Analyst from 2021 to 2022. Most notably, she served as a District Logistics Leader from 2019 to 2021, overseeing logistics operations across various cities.
Educational Background
Patricia has a solid educational foundation in engineering and logistics. She earned a Bachelor's degree in Chemical Engineering from Universidade Federal Fluminense, completing her studies from 2010 to 2016. Additionally, she studied at the University of South Carolina for one year, furthering her expertise in Chemical Engineering. She also holds an Executive MBA in Environmental Studies from MBE COPPE/UFRJ, which she completed from 2018 to 2019.
Diverse Skill Set and Experience
Patricia's career spans various sectors, including logistics, customer service, and project efficiency. Her experience includes working as an HSE Intern at Braskem, where she gained insights into safety and environmental standards. She also worked as a Tutor at Universidade Federal Fluminense, contributing to her diverse skill set. This broad experience enables her to understand the interconnections between industrial operations and customer service.
Internship and Early Career
Patricia began her professional journey with internships that laid the groundwork for her future roles. She worked as an Intern at BC Engenharia for four months in 2015 and as an HSE Intern at Braskem from 2016 to 2017. These early experiences provided her with practical knowledge in engineering and safety, which she later applied in her various roles in logistics and product services.