Rosie Smith
About Rosie Smith
Rosie Smith serves as the Lead of Customer Success at Carta in London, England, where she has worked since 2022. With extensive experience in customer success roles across various companies, she focuses on supporting clients in their business strategies and developing long-term relationships.
Work at Carta
Rosie Smith serves as the Lead of Customer Success at Carta, a position she has held since 2022. Based in London, England, she focuses on enhancing client relationships and ensuring customer satisfaction. Her role involves supporting clients in their business strategies and improving operational efficiency. Smith's experience in customer success management is integral to her contributions at Carta.
Previous Experience in Customer Success
Prior to her role at Carta, Rosie Smith worked at Capdesk, where she held multiple positions including Head of Customer Success Management and Lead Customer Success Manager from 2021 to 2022. Her tenure at Capdesk lasted for approximately one year, during which she developed her skills in customer success. Additionally, she worked at Enboarder as a Customer Success Manager from 2019 to 2021, further solidifying her expertise in client relations.
Education and Expertise
Rosie Smith has a diverse educational background. She studied at Northumbria University, earning a Bachelor of Science (BSc) in Criminology and Sociology from 2013 to 2015. Earlier, she attended Loreto College Manchester, where she completed A-levels in Theology, English Language, and Sociology. Smith also holds 10 GCSEs, including Maths, from her time at Loreto Grammar School Altrincham. Her educational foundation supports her skills in consulting and building long-term client relationships.
Background in Customer Management
Rosie Smith's career in customer management began at hibob, where she worked as a Customer Success Manager and later as an Account Manager from 2016 to 2019. She also held a position as Assistant Director at Explore Learning for eight months in 2015. Her varied roles have equipped her with solid knowledge of SaaS products and the ability to act as a trusted partner for clients.
Skills in Client Relations
Rosie Smith possesses strong skills in client relations, focusing on consulting and developing long-term partnerships. Her experience across various roles in customer success has enabled her to support clients effectively in their business strategies. Smith's approach emphasizes efficiency and client satisfaction, making her a valuable asset in her current role.