Sophia K.
About Sophia K.
Sophia K. serves as the Administrator Services Manager I at Carta, where she manages case escalations and acts as a Subject Matter Expert for enterprise customers. With a background in hospitality and extensive experience in customer service roles, she has developed strong interpersonal skills and a commitment to team success.
Work at Carta
Sophia K. currently serves as Administrator Services Manager I at Carta, a position she has held since 2024. In this role, she manages case escalations, feature requests, and conducts regular check-ins for Late-Stage, Private/Enterprise customers. Prior to her current role, she worked as a Senior Support Analyst and as Support Analyst II, Law Firm Partners, both at Carta. Her responsibilities included acting as a Subject Matter Expert in Carta applications and reconciling Cap tables while handling equity projects such as repricing and stock splits.
Education and Expertise
Sophia K. studied Hospitality and Tourism Management at Slippery Rock University of Pennsylvania, where she earned a Bachelor of Science (BS) from 2010 to 2014. She further enhanced her education with an Executive Education Certificate in Hospitality Management from Florida Atlantic University in 2020. Currently, she is pursuing a Certified Equity Professional Certification at Santa Clara University Leavey School of Business, which she began in 2023.
Background
Sophia K. has a diverse professional background in hospitality and customer service. She began her career as a Volleyball Student Worker at Slippery Rock University and held various roles at TradeWinds Island Resorts, including Activities Intern, Activities Lead Event Coordinator, and Eco Guest Service Manager. She has also worked at BayCare Health System as Supervisor of Guest Services and at Marriott Hotels as Front Office Manager and Assistant Front Office Manager.
Achievements
Sophia K. completed the Leadership Institute certificate program offered by the Tampa Bay Beaches Chamber of Commerce in 2018. Her professional journey includes significant roles at TradeWinds Island Resorts, where she developed skills in guest services and event coordination. She has demonstrated her ability to mentor and collaborate with colleagues, contributing to the ongoing success of her teams at various organizations.