Bruno Trindade
About Bruno Trindade
Bruno Trindade is a Customer Success professional with a background in engineering and software development. He possesses skills in various programming languages and database management, and he focuses on enhancing customer satisfaction through effective problem resolution.
Work at Cartpanda
Bruno Trindade has been working at Cartpanda as a Customer Success professional since 2021. In this role, he focuses on providing exclusive support to key clients, ensuring rapid problem resolution. His work aims to enhance customer satisfaction and minimize churn. Previously, he served as Customer Support at Cartpanda from 2020 to 2021, where he gained valuable experience in client interaction and support services.
Education and Expertise
Bruno Trindade holds a Bachelor of Engineering in Industrial Engineering from Universidade Federal do Espírito Santo, where he studied from 2019 to 2023. He also completed a degree in Civil Engineering at the same university from 2015 to 2019. Additionally, he studied Software Engineering at Trybe, achieving a FullStack Web Development certification in 2022. His technical skills include proficiency in Docker, Typescript, NodeJS, MongoDB, MySQL, and Python.
Background
Bruno Trindade has a diverse professional background. He worked as a Técnico em Edificações at TechCon Engenharia e Consultoria from 2018 to 2019 and as a Técnico de Fiscalização de Obras at TÜV Rheinland South America from 2020 to 2021. He also gained experience in architecture and engineering as an Estagiário and Técnico em Edificações at Pretti Arquitetura E Engenharia from 2014 to 2016. His early education includes a Técnico degree in Edificações from Ifes - Instituto Federal do Espírito Santo.
Technical Skills and Responsibilities
In his current role, Bruno Trindade conducts testing of platform functionalities in both production and staging environments to ensure quality and performance. He manages the creation and implementation of hotfixes while collaborating with an international development team. His technical expertise supports his ability to resolve issues efficiently and maintain high standards of service for clients.