Shyam Rao
About Shyam Rao
Shyam Rao is an Operations Manager at CarTrade.com, with a background in managing teams and driving operational excellence in the contact center industry. He has previously held positions at American Express, ICICI Lombard, and British Telecom, and holds a Bachelor of Arts degree in Business Administration from Delhi University.
Current Role at CarTrade
Shyam Rao serves as the Operations Manager at CarTrade.com, a position he has held since 2023. In this role, he focuses on enhancing operational efficiency and improving customer satisfaction within the organization. His efforts are directed towards transforming the car and bike buying experience for customers, aligning with CarTrade's mission to innovate in the automotive marketplace.
Previous Experience at American Express
Before joining CarTrade, Shyam Rao worked at American Express as a Team Leader from 2006 to 2015. His tenure lasted for nine years in Gurugram, Haryana, India. During this time, he developed skills in managing teams and driving operational success within the contact center environment, contributing to the overall customer experience.
Experience at ICICI Lombard
Shyam Rao held the position of Senior Manager at ICICI Lombard from 2018 to 2023. His five-year stint in Navi Mumbai, Maharashtra, India, allowed him to further refine his leadership abilities and operational strategies in the insurance sector, enhancing customer service and operational processes.
Role at British Telecom Global Communications
Shyam Rao briefly worked as a Team Manager at British Telecom Global Communications India Limited from 2016 to 2017. His role lasted for five months in Gurugram, Haryana, India. This position contributed to his experience in managing teams and operations in a global communications context.
Education and Academic Background
Shyam Rao completed his Bachelor of Arts in Business Administration and Management at Delhi University from 2003 to 2006. This three-year program provided him with foundational knowledge and skills in business management, which he has applied throughout his career in various operational roles.