Isabelle Bourne
About Isabelle Bourne
Isabelle Bourne is a Senior Operations Manager and Retention Manager at Carv, where she has worked since 2021. She holds a BA in Classics from Durham University and has experience in data analysis and customer retention strategies.
Current Role at Carv
Isabelle Bourne serves as the Senior Operations Manager (CX) and Retention Manager at Carv. She has held this position since 2023, contributing to the company's focus on enhancing customer experience and retention strategies. Prior to this role, she worked as Operations Manager (CX) at Carv starting in 2021, where she was responsible for overseeing customer operations and implementing initiatives to improve customer satisfaction.
Previous Experience at Carv
Before her current role, Isabelle Bourne worked as an Operations Analyst at Carv from 2020 to 2021. In this capacity, she collaborated with various teams, including designers, engineers, and data scientists, to develop and enhance customer retention initiatives. Her experience at Carv has provided her with a strong foundation in operations management within the tech industry.
Education and Academic Background
Isabelle Bourne attended Tudor Hall School from 2008 to 2015, completing her secondary education. She then pursued higher education at Durham University, where she studied Classics and Classical Languages, Literatures, and Linguistics, earning a BA degree from 2016 to 2019. Additionally, she completed a course in Technology Entrepreneurship: From Lab to Market through edX in 2020, focusing on entrepreneurial studies.
Work Experience at Penguin Random House UK
In 2019, Isabelle Bourne gained work experience at Penguin Random House UK, where she spent one month in London. This experience provided her with insights into the publishing industry and contributed to her professional development prior to her roles in operations management.
Data-Driven Insights and Strategic Decision-Making
Isabelle Bourne has presented data-driven insights to the management team at Carv to support strategic decision-making in customer retention. Her analytical skills and ability to interpret data have played a significant role in shaping the company's customer retention strategies.