Deina Kay Bartrum
About Deina Kay Bartrum
Deina Kay Bartrum is an Assistant Branch Manager at Carver Federal Savings Bank, where she has worked since 2019. She has extensive experience in customer service and banking, having held various positions at Carver Federal Savings Bank and Bed Bath & Beyond over the years.
Work at Carver Federal Savings Bank
Deina Kay Bartrum has held multiple positions at Carver Federal Savings Bank since 2015. She started as a Bank Teller from 2015 to 2017, then transitioned to a Universal Banker from 2017 to 2018. Following that, she served as Lead Teller for eight months in 2018. In 2019, she was promoted to Assistant Branch Manager, a position she has held for five years. Throughout her tenure, she has focused on enhancing customer experience and resolving complex customer issues.
Previous Employment at Bed Bath & Beyond
Before her career at Carver Federal Savings Bank, Deina Kay Bartrum worked at Bed Bath & Beyond. She served as a Cashier from 2009 to 2010 and later as a Customer Service Representative from 2010 to 2011. She was promoted to Front End Supervisor, where she worked from 2011 to 2014. Her roles involved managing customer interactions and ensuring a high level of service.
Education and Expertise
Deina Kay Bartrum studied Business Administration, Management and Operations at Queensborough Community College, earning an Associate of Arts (A.A.) from 2005 to 2007. She furthered her education at Queens College, where she studied Finance and obtained a Bachelor of Applied Science (BASc) from 2007 to 2014. Her academic background supports her expertise in banking and customer service.
Customer Service Commitment
Deina Kay Bartrum is committed to customer service excellence. She focuses on creating win-win outcomes through tact and diplomacy. Her ability to resolve complex customer issues and build loyalty is supported by her strategic relationship-building skills. She has been instrumental in enhancing the customer experience at Carver Federal Savings Bank.