Annette Francella
About Annette Francella
Annette Francella serves as the Associate Director of Customer Success at CasaOne, where she has worked since 2020. With a background in account management and operations across various companies, she specializes in enhancing customer experience and fostering positive team cultures.
Work at CasaOne
Annette Francella has been serving as the Associate Director of Customer Success at CasaOne since 2020. In this role, she focuses on enhancing customer experience and fostering a positive team culture. Prior to her current position, she worked as the Operations Manager at CasaOne for eight months in 2019. Her experience at CasaOne reflects her commitment to customer satisfaction and operational excellence.
Previous Experience in Customer Success
Before joining CasaOne, Annette Francella held various roles that contributed to her expertise in customer success. She worked at Yelp Eat24 as an Account Manager from 2015 to 2017 and later served as the Manager of Account Management for eight months in 2017. Additionally, she was employed at Grubhub as a Data Operations Manager and Restaurant Fulfillment Manager between 2017 and 2019. These positions equipped her with skills in managing customer relationships and improving service delivery.
Background in Team Leadership
Annette Francella has a strong background in team leadership and development. She specializes in building, training, and leading cross-functional teams to drive strategic improvements. Her experience as Head Instructor at the National Cheerleaders Association from 2008 to 2011 further highlights her ability to create motivated teams and foster environments conducive to change and improvement.
Education and Expertise
Annette Francella earned her Bachelor's Degree in Mass Communication/Media Studies from Sul Ross State University, where she studied from 2008 to 2011. Her educational background supports her professional roles, particularly in customer success and team management. Her expertise includes enhancing customer experiences and challenging conventional practices to drive improvements.