Nihit Pratiush
About Nihit Pratiush
Nihit Pratiush is an Associate Manager in Customer Success and Subscription Experience at CasaOne, where he has worked since 2021. He holds a B. Tech in Automobile Engineering from Shankara Institute of Technology and has extensive experience in customer experience and business development across various companies.
Work at CasaOne
Nihit Pratiush currently serves as the Associate Manager for Customer Success and Subscription Experience at CasaOne, a position he has held since 2021. In this role, he focuses on enhancing customer satisfaction and retention. He proactively identifies up-sell opportunities within existing accounts, contributing to revenue growth. Additionally, he provides oversight for complex initiatives, including new product configuration and customer onboarding, ensuring a seamless experience for clients.
Previous Experience in Customer Experience Management
Prior to his current role, Nihit Pratiush worked at Furlenco, where he held two positions: Deputy Manager for Customer Experience and Retention from 2016 to 2019 and Manager for Customer Experience and Retention from 2019 to 2021. His responsibilities included managing customer interactions and implementing strategies to improve customer satisfaction metrics. He also worked at LocalOye as a Business Development Manager for one year, focusing on business growth in Bangalore.
Education and Expertise
Nihit Pratiush holds a Bachelor of Technology in Automobile Engineering from Shankara Institute of Technology, where he studied from 2007 to 2011. He completed his Senior Secondary education at Marawari College, achieving the XII Standard from 2004 to 2006. His foundational education was completed at Saint Xavier's School, where he studied from 1994 to 2004. This educational background provides him with a strong technical foundation and expertise in customer success management.
Background in Engineering and Product Support
Nihit Pratiush began his career in engineering at Rajesh Motors (Rajasthan) Pvt. Ltd., where he worked as a Product Support Engineer from 2011 to 2013. This role involved providing technical support and solutions for automotive products. His engineering experience complements his customer success roles, allowing him to effectively address customer needs and enhance product offerings.
Skills in Escalation Management
Nihit Pratiush has developed skills in escalation management throughout his career. He has experience working with cross-functional teams to resolve issues efficiently, ensuring that customer concerns are addressed promptly. This capability is essential in maintaining high levels of customer satisfaction and loyalty.