Chantal De Bellefeuille
About Chantal De Bellefeuille
Chantal De Bellefeuille is a customer service supervisor with over 15 years of experience in managing internal sales and customer service teams. She currently works at Cascades and has a background in business management and agile methodologies.
Work at Cascades
Chantal De Bellefeuille has been employed at Cascades as a Superviseur Service à La Clientèle since 2020. In this role, she oversees customer service operations and ensures that client needs are met effectively. She has implemented new customer service procedures that have significantly improved client satisfaction. Her focus on enhancing team performance through effective analysis and improvement of work procedures has been recognized within the organization.
Education and Expertise
Chantal De Bellefeuille has pursued higher education at Pyxis Technologies, where she studied Agilité and achieved the Professional Scrum Master certification in 2015. She also studied at Université de Montréal - HEC Montréal, earning a Certificat avec Mention in Gestion d'entreprise in 2010. Her educational background supports her expertise in managing customer service and internal sales teams.
Background
Chantal De Bellefeuille has over 15 years of experience in managing internal sales and customer service teams. Prior to her current position at Cascades, she worked at Sistemalux as Directrice ventes internes et service à la clientèle from 2018 to 2020. She also served as Customer Service Manager at ERPi - Éditions du Renouveau Pédagogique Inc. from 2009 to 2018. Her extensive experience spans various roles in the customer service sector within the Montréal region.
Achievements
Throughout her career, Chantal De Bellefeuille has been recognized for her ability to analyze and improve work procedures, which enhances team performance. At Cascades, her implementation of new customer service procedures has led to a notable increase in client satisfaction. Her contributions in previous roles also reflect her commitment to excellence in customer service management.