Graham Adams
About Graham Adams
Graham Adams is a Customer Service Manager with extensive experience in the field. He worked at Domtar for nine years before joining Cascades, where he has served in the same role for over 16 years.
Work at Cascades
Graham Adams has been employed at Cascades since 2008, where he holds the position of Customer Service Manager. In this role, he is responsible for overseeing customer service operations, ensuring client satisfaction, and managing service delivery processes. His tenure at Cascades has extended for 16 years, during which he has contributed to the company's commitment to quality service.
Previous Experience at Domtar
Before joining Cascades, Graham Adams worked at Domtar as a Customer Service Manager from 1999 to 2008. His nine years at Domtar provided him with valuable experience in customer relations and service management. This background has equipped him with skills that he has applied in his current role at Cascades.
Customer Service Management Expertise
Graham Adams possesses extensive expertise in customer service management, developed through his long-standing career in the field. His experience spans over 25 years, allowing him to effectively manage customer expectations and improve service delivery. His role requires a deep understanding of customer needs and the ability to implement strategies that enhance satisfaction.