Jocelyne Roch
About Jocelyne Roch
Jocelyne Roch is a Customer Service Representative with extensive experience in account management and business-to-business interactions. She has worked in various roles within the customer service sector since 2012 and currently serves at Cascades in Vaudreuil-Dorion, Quebec.
Work at Cascades
Jocelyne Roch has been employed at Cascades as a Customer Service Representative since 2021. She operates from the company's location in Vaudreuil-Dorion, Quebec, Canada. In her role, she utilizes her extensive experience in customer service to support clients and manage inquiries effectively.
Education and Expertise
Jocelyne studied at Cegep du Vieux Montreal, where she focused on early childhood education and achieved a Certificate of Competency (CEC) from 1988 to 1990. Her education in this field complements her professional experience in customer service, particularly in managing relationships and understanding client needs.
Background in Customer Service
Jocelyne Roch has a diverse background in customer service, having worked in various roles across multiple companies. She served as a Customer Service Representative at NEW ROOTS HERBAL INC from 2019 to 2021, and prior to that, she worked at Veritiv Corporation and Spicers Canada. Her experience spans over a decade in customer-facing roles.
Professional Experience in Sales
Before her current role, Jocelyne worked at Nestle as an inside sales representative from 2006 to 2009. This experience provided her with a solid foundation in sales and account management, which she has applied throughout her career in customer service.
Skills in Customer Relations
Jocelyne demonstrates strong skills in business-to-business (B2B) interactions and negotiation. Her proficiency in these areas enhances her ability to manage corporate accounts and resolve customer issues effectively, contributing to successful client relationships.