Kelsey Francois
About Kelsey Francois
Kelsey Francois is a Customer Service Representative with over six years of experience at Cascades in Schenectady, New York. She holds a Bachelor of Arts degree from the State University of New York College at Cortland, where she studied from 2013 to 2017.
Current Role at Cascades
Kelsey Francois has been employed as a Customer Service Representative at Cascades since 2018. In this role, she is responsible for addressing customer inquiries and providing support to ensure customer satisfaction. Her tenure at Cascades spans over six years, during which she has developed skills in customer relations and service management. The company is located in Schenectady, New York, where she continues to contribute to the team.
Previous Experience at Stewart's Shops Corp
Prior to her current position, Kelsey worked at Stewart's Shops Corp as a clerk for a duration of six months in 2017. In this role, she gained experience in retail operations and customer service, which laid the foundation for her future positions in the customer service sector.
Experience at DC Sports
Kelsey Francois held multiple roles at DC Sports, starting as an intern for four months in 2017, followed by a position as an Inside Sales Associate from 2017 to 2018 for nine months. During her time at DC Sports in Mechanicville, New York, she developed sales skills and gained insights into the sports retail industry, enhancing her professional experience.
Educational Background
Kelsey studied at the State University of New York College at Cortland, where she earned a Bachelor of Arts degree from 2013 to 2017. Her education provided her with a solid academic foundation, contributing to her professional development. Additionally, she completed her high school education at Scotia Glenville Senior High School.