Ketaki Khadilkar
About Ketaki Khadilkar
Ketaki Khadilkar is a Customer Service Representative with over two years of experience in customer relations and sales across various industries. She has a strong background in human resources and alternative dispute resolution, supported by her education from Humber College and AISSMS College.
Current Role at Cascades
Khadilkar has been employed at Cascades as a Customer Service Representative since 2021. In this role, she utilizes her critical thinking skills to address customer inquiries and resolve issues effectively. Her responsibilities include understanding customer needs and providing solutions that enhance customer satisfaction. With three years of experience in this position, she has developed a strong understanding of customer service dynamics within the company.
Previous Experience in Customer Service
Prior to her current role, Khadilkar worked in various customer service positions. She served as a Customer Relations/Administrative Assistant at CENTURY 21 Legacy from 2019 to 2020. Additionally, she was a Customer Service Sales Associate at Lowe's Companies, Inc. from 2018 to 2019. These roles contributed to her over two years of experience in customer relations and sales across different industries, including retail and real estate.
Internship Experience
Khadilkar gained valuable experience through internships early in her career. She worked as a Human Resources Intern at Hyatt Regency Mumbai from 2014 to 2015 for five months. Later, she completed a three-month internship as a Case Manager at St. Stephen's Community House in 2018. These internships provided her with insights into human resources and case management, enhancing her professional skill set.
Education and Qualifications
Khadilkar holds a Bachelor of Science degree in Hospitality Administration/Management from AISSMS College of Hotel Management and Catering Technology, which she completed from 2013 to 2016. She furthered her education at Humber College, where she achieved a Post Graduation in Human Resources Management in 2017 and another Post Graduation in Alternative Dispute Resolution in 2018. This educational background supports her roles in customer service and human resources.
Skills and Competencies
Khadilkar is recognized for her strong communication skills, which enable her to build friendly relations with clients and exceed their expectations. She possesses superior knowledge of computer software, including MS Office and social media platforms. Additionally, she has intermediate communication skills in French, which enhances her ability to serve a diverse customer base.