Kristy Reedhardt
About Kristy Reedhardt
Kristy Reedhardt is a Customer Service Supervisor at Cascades, where she has worked since 2018. She has extensive experience in customer service and process analysis, having held various roles at Essendant from 2006 to 2018.
Work at Cascades
Kristy Reedhardt has been serving as a Customer Service Supervisor at Cascades since 2018. In this role, she oversees customer service operations and ensures the delivery of high-quality support to clients. Her responsibilities include managing customer inquiries, resolving issues, and leading a team to enhance customer satisfaction. With six years of experience in this position, she has contributed to the development of effective customer service strategies.
Previous Experience at Essendant
Before joining Cascades, Kristy Reedhardt worked at Essendant for nine years in various roles. She began as a Customer Care and Sales Support Lead and Representative from 2006 to 2008. She then transitioned to the role of Customer Project Specialist from 2008 to 2010. Following that, she served as a Supervisor in Customer Care from 2009 to 2015, and later as a Process Analyst from 2015 to 2018. Her diverse experience at Essendant equipped her with a comprehensive understanding of customer service operations.
Education and Expertise
Kristy Reedhardt holds a Bachelor's degree from Central Michigan University, which she completed from 2001 to 2005. She furthered her education by obtaining a Master of Business Administration from Argosy University. Her academic background provides her with a solid foundation in business principles and management, enhancing her capabilities in customer service and team leadership.