Marcel Poulin
About Marcel Poulin
Marcel Poulin is an experienced account manager currently working at Cascades, where he has held the position since 2007. He previously served as a customer service manager at TC Transcontinental Printing and Cascades, accumulating over 18 years of experience in customer service roles.
Current Role at Cascades
Marcel Poulin has been serving as an Account Manager at Cascades since 2007. In this role, he is responsible for managing client relationships and ensuring customer satisfaction. His extensive experience in customer service contributes to his effectiveness in addressing client needs and fostering long-term partnerships.
Previous Experience at TC Transcontinental Printing
Before joining Cascades, Marcel Poulin worked at TC Transcontinental Printing from 1986 to 1997. He held the position of Customer Service Manager, where he supervised customer service operations in Ville St-Laurent for 11 years. This role provided him with a solid foundation in customer relations and service management.
Experience at Cascades
Marcel Poulin initially worked at Cascades as a Customer Service Manager from 2000 to 2007. During this period, he focused on enhancing customer service processes and improving client interactions. His transition to Account Manager in 2007 marked a continuation of his commitment to client service within the organization.
Education and Communication Studies
Marcel Poulin studied at Université du Québec à Montréal (UQAM), where he achieved a degree in Communication. This educational background has equipped him with skills in effective communication, which are essential in his roles in customer service and account management.