Pascal Prescott
About Pascal Prescott
Pascal Prescott is an experienced IT analyst currently working at Cascades in Saint-Bruno, Québec, Canada. He has a diverse background in IT service delivery and customer support, having held various roles at companies such as HP, TEKsystems, and Bell Sympatico over the past two decades.
Current Role at Cascades
Pascal Prescott currently serves as an Analyste Expert TI at Cascades, a position he has held since 2023. He is based in Saint-Bruno, Québec, Canada. In this role, he leverages his extensive experience in IT service delivery to enhance operational efficiency and customer satisfaction.
Previous Experience at HP
Pascal Prescott has held multiple roles at HP, including Account Delivery Manager for North Americas and Sub Regional Account Delivery Manager for AkzoNobel. His tenure at HP spanned from 2012 to 2015, during which he focused on managing account delivery and ensuring customer needs were met effectively.
Background in IT and Customer Support
Pascal Prescott has a diverse background in IT and customer support. He began his career as a Technical Support Agent at Bell Sympatico and Videotron from 2002 to 2004. He later transitioned to roles such as IT Coordinator at Informatique ProContact and Computer Technician at various companies, including Les Peintures Sico and Gildan.
Education and Technical Qualifications
Pascal Prescott studied at TMI Multihexa, where he achieved an Engineer's Degree in Micro-Computer Technic from 1999 to 2000. He also completed his high school education at Hormisdas Gamelin from 1994 to 1998. His educational background supports his technical expertise in IT service delivery.
Customer Service and Leadership Skills
Pascal Prescott is recognized for his dedication to customer service and improving customer satisfaction year-over-year. He demonstrates strong leadership skills by proactively addressing issues beyond standard service scopes and has expertise in managing global service desks and workplace services.