Ajith Pawar
About Ajith Pawar
Ajith Pawar is an Associate Director at Cashfree Payments with extensive experience in customer support metrics and operational efficiency. He has held various leadership roles in prominent companies, including Flipkart, FamPay, and CRED, and is skilled in developing high-performing teams and quality management systems.
Work at Cashfree Payments
Ajith Pawar currently serves as Associate Director at Cashfree Payments, a role he has held since 2023. In this position, he focuses on driving customer-facing metrics and optimizing operational processes to enhance service delivery. His responsibilities include overseeing the development and implementation of customer support strategies that align with the company's objectives.
Professional Experience
Ajith Pawar has a diverse professional background in customer success and process excellence. Prior to his current role, he worked at FamPay as Head of Customer Success from 2021 to 2022. He also held the position of Process Excellence Lead at CRED from 2018 to 2021, and served as Deputy Manager - Process Excellence at Freecharge from 2016 to 2018. His earlier experience includes a role as Lead Quality Analyst at Flipkart from 2014 to 2016 and as a Quality Analyst at [24]7.ai from 2010 to 2014.
Education and Expertise
Ajith Pawar studied at Sri Jayachamarajendra College Of Engineering, where he developed foundational skills relevant to his career in customer service and operational excellence. He possesses expertise in driving key customer metrics such as Contact Ratio, First Response Time, and First Contact Resolution. His skills also include mapping training needs and establishing Quality Management Systems.
Achievements in Customer Success
Ajith Pawar has a proven track record of improving customer satisfaction metrics, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT). He is adept at leading high-performing customer support teams and has successfully implemented processes that enhance operational efficiency and service standards across various organizations.
Background in Quality Management
Throughout his career, Ajith Pawar has established robust Quality Management Systems and internal audit frameworks. His experience in quality assurance spans multiple organizations, where he has provided thought leadership on operational aspects, reviewing performance and processes to ensure smooth operations.