Farhana P
About Farhana P
Farhana P is an Assistant Manager for Key Accounts at Cashfree, where she has worked since 2019. She has extensive experience in customer success, strategic planning, and team leadership, having previously held roles at NowFloats and Cashfree.
Current Role at Cashfree Payments
Currently, Farhana P holds the position of Assistant Manager - Key Accounts at Cashfree Payments, where she has been employed since 2020. In this role, she leads a team of Customer Success Managers, focusing on strategic client renewals and managing escalations from the CEO. Her responsibilities include ensuring client satisfaction and maintaining strong relationships with key accounts.
Previous Experience at Cashfree Payments
Farhana P previously worked at Cashfree Payments as a Growth Lead for one month in 2019. During her brief tenure, she was involved in strategic planning for client renewals, contributing to the company's efforts to enhance client retention and satisfaction.
Experience at NowFloats
Farhana P worked at NowFloats in various roles from 2015 to 2019. She served as Local Channel Manager for four months in 2015 and later as Manager - Customer Success for three years until 2019. In these positions, she focused on customer success strategies and local channel management, enhancing the overall client experience.
Education and Expertise
Farhana P possesses expertise in process-based risk identification and root cause analysis. She demonstrates a strong commitment to addressing customer concerns with speed, accuracy, and professionalism, which is essential in her current role in customer success management.