Feroz MD
About Feroz MD
Feroz MD is a Senior Analyst in Banking Operations at Cashfree Payments, with a background in business operations and aeronautical engineering. He has a proven track record of improving productivity and efficiency through data-driven insights and effective collaboration.
Work at Cashfree Payments
Currently, Feroz MD serves as a Senior Analyst in Banking Operations at Cashfree Payments, a position he has held since 2022. His role involves analyzing banking operations and improving processes within the organization. Prior to this, he worked as an Onboarding Specialist in Merchant Operations at Cashfree Payments from 2021 to 2022. In this capacity, he managed over 1000 merchant requests and effectively resolved 95% of social media escalations, contributing to an improvement in the company's Net Promoter Score (NPS).
Previous Experience at Razorpay
Feroz MD has a background in business operations from his time at Razorpay, where he worked as a Junior Analyst from 2019 to 2021. He later took on the role of Subject Matter Expert in Business Operations for a brief period in 2021. His experience at Razorpay provided him with foundational skills in analyzing business processes and collaborating with teams to enhance operational efficiency.
Education and Expertise
Feroz MD earned his Bachelor of Engineering (BE) in Aeronautical Engineering from Mangalore Institute of Engineering and Technology, Mangalore, completing his studies from 2015 to 2019. His educational background has equipped him with analytical skills and technical knowledge that he applies in his current role in banking operations.
Achievements in Operational Efficiency
Feroz MD has contributed to significant improvements in operational efficiency throughout his career. At Cashfree Payments, he implemented MetaBase alerts that led to a 25% increase in payment success rates. He also led projects that reduced terminal release time from 7 to 2 days, enhancing both efficiency and customer satisfaction. Additionally, he developed Standard Operating Procedures (SOPs) and conducted training sessions, resulting in a 30% reduction in errors.
Data-Driven Insights and Reporting
In his roles, Feroz MD has provided data-driven insights through Management Information System (MIS) reports utilizing SQL queries and Tableau dashboards. His efforts have led to a 15% improvement in decision-making processes. He has also played a key role in boosting productivity across key initiatives through effective collaboration with cross-functional teams.