Kevin George Samuel
About Kevin George Samuel
Kevin George Samuel serves as the Team Lead for Product Operations at Cashfree Payments, where he enhances payment operations by identifying routing issues and collaborating with engineering and banking teams. He has a background in finance and has held various roles in the payments industry, including positions at Razorpay and Adobe.
Current Role at Cashfree Payments
Kevin George Samuel serves as the Team Lead for Product Operations at Cashfree Payments since 2022. In this role, he focuses on improving payment operations by setting up alerts and identifying issues related to wrong routing or exceptions. He collaborates with engineering and banking teams to address merchant-level issues, ensuring smooth transaction flows. Additionally, he builds dashboards to track and analyze issues, which facilitates better decision-making processes.
Previous Experience at Cashfree Payments
Before his current position, Kevin worked at Cashfree Payments as a Solutions Engineer from 2020 to 2022. During this time, he published root cause analysis reports for top enterprise and gross merchandise value accounts, providing insights to business unit heads. His role involved testing transaction flows on merchant platforms and liaising with banks to resolve integration-level issues.
Experience at Razorpay
Kevin worked as an Analyst at Razorpay from 2019 to 2020 for a duration of seven months. His responsibilities included analyzing payment operations and contributing to the enhancement of the payment gateway's performance.
Role at Adobe
In 2020, Kevin served as an Advisor at Adobe for seven months. His role involved providing insights and support related to product operations, contributing to the overall efficiency of the processes.
Education and Expertise
Kevin holds a Bachelor of Commerce (BCom) degree from REVA University, where he studied finance from 2016 to 2019. His educational background has equipped him with the knowledge necessary to excel in financial analysis and product operations within the payments industry.
Mentorship and Team Development
In his current role, Kevin actively mentors and trains new joiners in his team. He focuses on strategic improvements in payment gateway success rates across various modes, including net banking, cards, and UPI. His mentorship contributes to the development of team members and enhances overall operational efficiency.