Omkar Chanda
About Omkar Chanda
Omkar Chanda is a Senior Associate in Customer Success at Cashfree Payments, where he focuses on resolving transaction issues for merchants and reducing chargebacks. He has a background in customer service and holds a certification in AML/CFT General Awareness.
Work at Cashfree Payments
Omkar Chanda serves as a Senior Associate in Customer Success at Cashfree Payments, a role he has held since 2022. In this position, he raises disputes with banks and financial institutions on behalf of merchants to resolve transaction issues. He actively collaborates with merchants to minimize chargebacks and regularly presents chargeback data and trends to senior management. Additionally, he monitors transaction success rates and reports findings on a monthly basis. Omkar has also developed and implemented strategies aimed at enhancing overall customer satisfaction within his team.
Previous Experience in Customer Service
Before joining Cashfree Payments, Omkar Chanda worked as a Customer Services Specialist at Wissen Technology from 2021 to 2022. His career in customer service began at Teleperformance, where he served as a Customer Service Representative from 2018 to 2019. These roles provided him with foundational experience in managing customer inquiries and improving service delivery.
Education and Expertise
Omkar holds a Bachelor of Commerce (BCom) degree, which he obtained from Oxford IIT & Medical Foundation School. He has also acquired a certification in AML/CFT General Awareness – Payments (India) from Fintelekt. This certification enhances his expertise in due diligence processes for onboarding clients, contributing to his effectiveness in the financial services sector.
Skills in Chargeback Management
In his current role, Omkar Chanda focuses on chargeback management, working to reduce the frequency of chargebacks for merchants. He analyzes chargeback data and identifies trends, which he communicates to senior management. His efforts in this area are aimed at improving transaction success rates and overall customer satisfaction.