Ram Kumar Suriyanarayanan
About Ram Kumar Suriyanarayanan
Ram Kumar Suriyanarayanan is a Manager of Integrations with extensive experience in support operations and escalation teams across multinational corporations and startups. He has a strong background in client-centric team building and has worked at notable companies such as Yahoo! Inc. and Catchpoint.
Work at Cashfree Payments
Ram Kumar Suriyanarayanan currently holds the position of Manager, Integrations at Cashfree Payments. He has been with the company since 2022, contributing to the management of integrations and supporting the operational needs of the organization. His role involves overseeing integration processes and ensuring that client requirements are met effectively.
Previous Experience at Yahoo! Inc.
Ram Kumar Suriyanarayanan has a significant history with Yahoo! Inc., where he worked in various capacities from 2007 to 2015. His roles included Web Engineer, Technical Account Engineer, and Escalation Engineer. During his tenure, he gained valuable experience in managing technical support and escalations, contributing to the company's operational efficiency.
Career at Catchpoint
At Catchpoint, Ram Kumar Suriyanarayanan held multiple positions from 2015 to 2022. He served as Technical Account Manager, Senior Manager of Support & Training, and Manager of the TAM Team (India). His work involved leading support operations and training initiatives, where he focused on enhancing customer satisfaction and response times.
Education and Expertise
Ram Kumar Suriyanarayanan earned a Master of Science (M.S.) in Computer Systems Networking and Telecommunications from the University of Westminster, studying from 2004 to 2006. His educational background supports his extensive experience in technical roles and client management, particularly in high-pressure environments.
Background in Support Operations
Ram Kumar Suriyanarayanan has extensive experience in setting up and managing support operations and escalation teams across multinational corporations and startups. He has a proven track record of delivering industry-leading response times and achieving high customer satisfaction scores. His expertise includes managing communications for critical escalations at the C-level and collaborating with cross-functional teams.