Shweta Singh
About Shweta Singh
Shweta Singh is an Assistant Manager for Growth in Priority Accounts at Cashfree Payments, where she conducts health checks for existing customers to enhance their experience. With a background in customer success and project management, she has held various roles in the fintech sector and holds an MBA in Finance and Marketing.
Current Role at Cashfree Payments
Shweta Singh currently holds the position of Assistant Manager - Growth - Priority Accounts at Cashfree Payments. She has been in this role since 2023, focusing on enhancing customer engagement and satisfaction. In addition to her current responsibilities, she also serves as Team Lead - Key Projects - Customer Success, a position she has held since 2022. In these roles, she conducts periodic health checks for existing customers to ensure their needs are met and to enhance their usage experience.
Previous Experience at Cashfree Payments
Shweta Singh has extensive experience at Cashfree Payments, where she worked in various capacities. She served as a Senior Project Associate - Key Accounts for four months in 2021 and as a Senior Associate - Customer Success for nine months during the same year. Her roles involved managing customer accounts and ensuring successful project delivery, contributing to the overall customer success strategy.
Experience at Teknospire and VICCAS
Before joining Cashfree Payments, Shweta Singh worked at Teknospire as Manager - Project & Customer Support from 2018 to 2020. In this role, she managed customer support initiatives and project delivery. Following her tenure at Teknospire, she served as Customer Success Manager at VICCAS from 2020 to 2021, where she focused on enhancing customer satisfaction and retention.
Education and Specialization
Shweta Singh earned her Master of Business Administration (M.B.A.) degree with a focus on Finance and Marketing from Uttar Pradesh Technical University. Her academic background supports her specialization in translating complex customer requirements and use-cases into measurable outcomes. She has a strong interest in working with complex technology in a customer-facing role.