Ashley Khan (Csa, Cis Apm, Cis Ppm, Cis Discovery)
About Ashley Khan (Csa, Cis Apm, Cis Ppm, Cis Discovery)
Ashley Khan is a Senior ServiceNow Developer with extensive experience in IT service management and development. Currently employed at Cask, he has previously worked at several prominent companies including Prudential Financial, Ernst & Young, and Verizon.
Current Role at Cask
Ashley Khan currently serves as a Senior ServiceNow Developer at Cask, a position held since 2022. In this role, Ashley is responsible for developing and implementing ServiceNow solutions that enhance operational efficiency and streamline processes. The focus includes customizing applications and integrating various IT service management functionalities to meet organizational needs.
Previous Experience in ServiceNow Development
Ashley Khan has extensive experience in ServiceNow development, having worked at several prominent organizations. Prior to joining Cask, Ashley held the position of Senior ServiceNow Developer at Prudential Financial from 2020 to 2021 and at World Wide Technology from 2019 to 2020. Additionally, Ashley worked at Verizon as a Senior ServiceNow Developer from 2017 to 2019 and at Ernst & Young Global Consulting Services as a ServiceNow Developer from 2015 to 2016.
Educational Background
Ashley Khan studied at The City University of New York, where a Bachelor's degree in Business was achieved. This educational background provides a foundation for understanding business processes and applying technical skills in service management.
Technical Skills and Projects
Ashley has demonstrated expertise in various technical projects, including security incident response through the customization of out-of-the-box configurations in Security Operations (SecOps). Ashley built a custom solution for a robot Configuration Management Database (CMDB) that integrates multi-layer processes for managing IT Service Management (ITSM) applications with IT Operations Management (ITOM) modules. Additionally, domain separation was performed for projects involving multiple customers, enhancing service delivery across instances.
Career Timeline and Roles
Ashley Khan's career includes significant roles in IT and ServiceNow development. Starting as a ServiceNow Developer/Admin at J.P. Morgan from 2013 to 2015, Ashley progressed to positions at UnityBPO and FedEx as an IT Operations Consultant. The diverse experiences across various companies have contributed to a robust understanding of IT service management and development.