Jill Sylvester
About Jill Sylvester
Jill Sylvester is a ServiceNow HR Technical Architect currently working at Cask in Boston, Massachusetts. She has a diverse background in ServiceNow roles and experience in educational consulting, with a Bachelor of Arts in Political Science from the University of Massachusetts Amherst.
Current Role at Cask
Jill Sylvester serves as a ServiceNow HR Technical Architect at Cask, a position she has held since 2023. Her work is primarily remote and based in Boston, Massachusetts. In this role, she focuses on implementing ServiceNow HR Service Delivery (HRSD) solutions, emphasizing HR Case Management, Knowledge Management, and Employee Document Management. Her expertise includes designing and building user interfaces using ServiceNow's UI Builder and Agent Workspace.
Previous Experience at Cask
Before her current role, Jill Sylvester worked at Cask as a ServiceNow Engineer II from 2022 to 2023. This position also allowed her to work remotely from Boston, Massachusetts. During her tenure, she gained experience in utilizing ServiceNow's IntegrationHub spokes for seamless Human Capital Management (HCM) integrations and enhancing HR service delivery through Performance Analytics and Employee Center Pro.
Experience at Acorio
Jill Sylvester has a history of working at Acorio in various capacities. She served as a ServiceNow Technical Consultant for two months in 2022 and as a ServiceNow Associate Technical Consultant from 2021 to 2022. Additionally, she worked as a Business Development Representative from 2019 to 2020. Her roles at Acorio contributed to her extensive knowledge of ServiceNow functionalities, including advanced features like Flow Designer, Virtual Agent, and Predictive Intelligence.
Educational Background
Jill Sylvester studied at the University of Massachusetts Amherst, where she earned a Bachelor of Arts (BA) in Political Science from 2013 to 2017. She also participated in study abroad programs, including a year at The University of Manchester in 2015, focusing on Politics, and a program at CAPA The Global Education Network in London in 2016. Her educational experiences provided her with a solid foundation in analytical and critical thinking.
Skills and Certifications
Jill Sylvester possesses micro-certifications in advanced ServiceNow functionalities, which include Flow Designer, Virtual Agent, and Predictive Intelligence. She is skilled in designing user interfaces and has extensive experience in implementing ServiceNow HRSD solutions. Her expertise also extends to using ServiceNow's Performance Analytics and Employee Center Pro to improve HR service delivery.