Maria Rosario Francisco Quial
About Maria Rosario Francisco Quial
Maria Rosario Francisco Quial is a Platform Engineer with extensive experience in ServiceNow and systems administration. She has worked at World Vision International and Cask, contributing to various IT service management projects and asset management initiatives.
Work at Cask
Maria Rosario Francisco Quial has been employed at Cask as a Platform Engineer since 2017. In this role, she focuses on managing updates in ServiceNow through Update Sets and XML imports. Her responsibilities include participating in the creation of service portal catalog items for IT Service Management (ITSM) and Human Resources (HR). Quial's expertise in ServiceNow contributes to the efficiency of the platform and enhances user experience.
Current Role at World Vision International
Quial has served as a Systems Administrator/Developer at World Vision International since 2014. In this capacity, she handles user and group membership requests within ServiceNow for clients. Additionally, she is responsible for reviewing and updating LDAP configurations, ensuring that client systems operate smoothly. Her long tenure at the organization highlights her commitment to supporting its mission through technical expertise.
Education and Expertise
Maria Rosario Francisco Quial studied at Conestoga College, where she completed a Certificate in Software Quality Assurance and Test Engineering from 2021 to 2022. Prior to that, she earned a Bachelor of Science in Computer Science from the University of Southeastern Philippines, studying from 1998 to 2002. Her educational background provides a strong foundation for her technical roles in software development and system administration.
Previous Work Experience
Before her current roles, Quial worked at World Vision Development Foundation, Inc. as a Sponsorship Data Analyst from 2007 to 2011. She created catalog items for asset users to manage hardware and consumable asset records. Additionally, she served as a Customer Support Analyst II at World Vision International from 2011 to 2014, where she developed transform maps for importing assets and contracts into ServiceNow. Earlier in her career, she was a Technical Assistant for Admin Support at LOUIS BERGER INTERNATIONAL from 2006 to 2007.
Technical Skills and Contributions
In her various roles, Maria Rosario Francisco Quial has demonstrated proficiency in ServiceNow, particularly in managing updates and creating service portal catalog items. She has managed the migration of client assets from five different asset applications, showcasing her ability to handle complex data transitions. Quial's contributions to the development of transform maps and catalog items have improved asset management processes within her organizations.