Matthew Dillard
About Matthew Dillard
Matthew Dillard is a ServiceNow Solution Architect currently employed at Cask in Richmond, Virginia. He has extensive experience in the field, having previously worked at CarMax and WestRock Company in various roles related to ServiceNow and marketing technology.
Work at Cask
Matthew Dillard has been employed at Cask since 2023 as a ServiceNow Solution Architect. In this role, he contributes to the design and implementation of ServiceNow solutions, enhancing the efficiency of business processes. His position is based in Richmond, Virginia, where he applies his extensive experience in service management to support organizational goals.
Previous Experience at CarMax
Before joining Cask, Matthew Dillard worked at CarMax from 1998 to 2017. During his 19 years there, he held the position of Marketing Technology Developer and ServiceNow Administrator. His responsibilities included managing marketing technology systems and overseeing ServiceNow operations, which provided him with a solid foundation in technology management and service delivery.
Experience at WestRock Company
Matthew Dillard served as a ServiceNow Administrator at WestRock Company from 2017 to 2023. In this capacity, he was responsible for the administration and optimization of the ServiceNow platform, ensuring it met the needs of the organization. His work contributed to improved service management processes within the company.
Professional Background
Matthew Dillard has a strong professional background in service management and technology development. His career spans over two decades, with significant roles in various organizations, primarily in Richmond, Virginia. His expertise includes ServiceNow administration, marketing technology, and solution architecture, which positions him as a knowledgeable resource in his field.