Temi O
About Temi O
Temi O is a ServiceNow Platform Engineer at Cask, specializing in client-side and server-side scripting, Configuration Management Database (CMDB), and Common Service Data Model (CSDM) implementation.
Work at Cask
Temi O has been employed at Cask as a ServiceNow Platform Engineer since 2022. In this role, Temi focuses on enhancing the ServiceNow platform's capabilities and ensuring effective service management. The position involves collaboration with various teams to implement solutions that improve operational efficiency and service delivery.
Education and Expertise
Temi O possesses expertise in both client-side and server-side scripting within the ServiceNow platform. This technical proficiency enables the development of customized solutions tailored to specific organizational needs. Temi is also skilled in using IntegrationHub, facilitating connections between ServiceNow and other systems.
Background
Temi O has extensive experience in implementing ServiceNow's Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This background supports the effective management of IT assets and services, ensuring alignment with business objectives. Temi employs Scrum methodologies in project management, promoting agile practices in development processes.
Achievements
Temi O specializes in ServiceNow SecOps, focusing on Vulnerability Response and Security Incident Response. This specialization involves managing security incidents and vulnerabilities to enhance organizational security posture. Additionally, Temi utilizes the Automated Test Framework (ATF) for testing within the ServiceNow environment, contributing to the reliability of deployed solutions.
Service Management Practices
Temi O applies ITIL v4 best practices in service management processes. This approach ensures that IT services are aligned with the needs of the business and are delivered effectively. By integrating ITIL principles, Temi enhances the overall quality and efficiency of service delivery within the organization.