Brian Morgan
About Brian Morgan
Brian Morgan is a CX Specialist currently employed at Casper in the Greater New York City Area since 2019. He holds a Bachelor's degree in Radio, Television, and Film from Rowan University and an Associate's degree in General Studies from Ocean County College.
Work at Casper
Brian Morgan has been employed at Casper as a Customer Experience (CX) Specialist since 2019. In this role, he focuses on enhancing customer interactions and ensuring satisfaction within the Greater New York City Area. His experience in customer service and support contributes to his effectiveness in addressing customer needs and improving overall service delivery.
Education and Expertise
Brian Morgan earned a Bachelor's degree in Radio, Television, and Film from Rowan University, where he studied from 2013 to 2015. Prior to that, he completed an Associate's degree in General Studies at Ocean County College from 2011 to 2013. His educational background provides him with a diverse skill set applicable to his current role in customer experience.
Background
Brian Morgan has a varied work history that includes positions in customer service and retail. He worked as a Stockroom Clerk at Safran from 2016 to 2019, where he managed inventory and supported operational functions. His earlier roles include working as a Barista at Barnes and Noble from 2011 to 2014 and as a Cashier/Usher at Algonquin Arts Theatre from 2009 to 2010.
Previous Work Experience
Before joining Casper, Brian Morgan gained valuable experience in different customer-facing roles. At Safran, he served as a Stockroom Clerk for three years, contributing to logistical operations. His role at Barnes and Noble as a Barista also lasted three years, where he interacted with customers and managed service tasks. Additionally, he worked at Algonquin Arts Theatre for one year as a Cashier/Usher, providing customer service in a theatrical environment.