Daniel Benko
About Daniel Benko
Daniel Benko is a Salesforce Administrator at Casper, where he has worked since 2018. He has extensive experience in creating reports and dashboards, conducting training sessions, and integrating third-party systems into Salesforce.
Work at Casper
Daniel Benko has been employed at Casper since 2018, serving as a Salesforce Administrator. In this role, he oversees the creation of reports and dashboards specifically for Casper's retail operations. His responsibilities include conducting training sessions for the Customer Experience (CX) and Retail HQ teams, enabling them to create reports and dashboards independently. He has also led the integration of third-party systems into Salesforce, enhancing the overall functionality of the platform. Prior to his current position, he worked as a System Administrator in Customer Operations for seven months and as a Customer Experience Operations Analyst for one year.
Salesforce Administration Expertise
In his role as Salesforce Administrator, Daniel Benko has implemented key features to improve data management and user experience. Notably, he introduced the 'Log a Call' feature in Salesforce, which enhances data capture from customer interactions. He also facilitated user acceptance testing during the rollout of a redesigned Salesforce instance, ensuring that the system met the needs of its users. His expertise in Salesforce administration is evident through his contributions to training and system integration.
Background in Customer Experience
Daniel Benko's background in customer experience includes significant roles at Casper, where he focused on enhancing operational efficiency. His experience as a Customer Experience Operations Analyst involved analyzing customer interactions and improving processes. This role laid the groundwork for his subsequent positions at Casper, where he continued to prioritize customer experience through effective use of Salesforce.
Previous Experience at Apple
Before joining Casper, Daniel Benko worked at Apple from 2011 to 2016. His roles included Specialist, Family Room Specialist, and Visual Lead. During his time at Apple, he developed skills in customer service and technical support, which contributed to his proficiency in managing customer interactions and operational processes in his later roles.