Mahalia Lerebours
About Mahalia Lerebours
Mahalia Lerebours is a Quality Analyst at Casper, where she has worked since 2021. She has a background in creative writing and acting, along with experience in various roles across multiple industries, including retail and production.
Work at Casper
Mahalia Lerebours has been employed at Casper since 2019, initially serving as a Product Specialist for two years before transitioning to her current role as a Quality Analyst in 2021. In her capacity as a Quality Analyst, she has focused on improving quality scores for the Customer Experience (CX) Support team, achieving a 24% year-over-year improvement through the creation and utilization of detailed rubrics. Additionally, she has contributed to the optimization of the Quality Analyst Software platform by providing regular user feedback. Her work involves performing data analyses to extract insights aimed at enhancing business operations and customer impact.
Previous Work Experience
Prior to her tenure at Casper, Mahalia Lerebours held various positions across multiple industries. She worked as a Production Assistant at Entertainment Partners for one month in 2015 and served as an Impact Team Member at Abercrombie & Fitch from 2013 to 2015. Her experience also includes roles as a Sales Associate at Reinstein/Ross, LLC from 2018 to 2019, a Sales Advisor at Warby Parker from 2017 to 2018, and a Waitstaff Server at Cipriani from 2015 to 2016. These roles have equipped her with diverse skills in customer service and team collaboration.
Education and Expertise
Mahalia Lerebours earned her Bachelor’s Degree in Visual and Performing Arts from Hofstra University, where she studied from 2011 to 2015. Her educational background includes training in various acting disciplines, such as Commercial, Television and Film Acting, Scene Study, and Monologue training with recognized instructors. She also participated in the 2009 Intensive Summer Acting Program at the New York Conservatory for Dramatic Arts. Additionally, she completed Teen and Fashion Print training with Gail Quarles, showcasing her expertise in creative writing and performance.
Creative Writing and Performance Background
Mahalia Lerebours has a strong background in creative writing, with experience in poetry and short stories. She participated in the 2010 Adelphi University Alice Hoffman Young Writers Retreat, an intensive workshop aimed at developing writing skills. In addition to her writing pursuits, she has a notable performance background, having performed at the 2008 iPOP! Convention in Las Vegas, NV, where she participated in multiple categories and received five callbacks. Her training includes workshops focused on acting techniques and industry practices.