Mary Catherine Dolphens
About Mary Catherine Dolphens
Mary Catherine Dolphens is a Commercial Trainer specializing in Learning and Development, currently working at Casper in Charlotte, North Carolina. She has a background in marketing and event planning, with experience in training, business development, and event management across various hospitality roles.
Work at Casper
Mary Catherine Dolphens has been employed at Casper since 2019, serving as a Commercial Trainer in Learning and Development. In this role, she focuses on enhancing training programs and development initiatives within the company. Her responsibilities include creating and implementing training strategies that align with Casper's business objectives. Dolphens utilizes her extensive background in training and development to facilitate learning opportunities for employees, ensuring they are equipped with the necessary skills to excel in their roles.
Previous Experience at lululemon athletica
Prior to her current role, Dolphens worked at lululemon athletica as a Key Leader in Training and Community from 2011 to 2017. During her tenure, she was responsible for training staff and fostering community engagement. Her leadership contributed to a supportive team environment, which was essential for achieving sales goals. Dolphens' experience at lululemon emphasized her skills in consultative selling and relationship building, which she later applied in her subsequent roles.
Education and Expertise
Mary Catherine Dolphens earned a Bachelor of Science in Business Administration with a focus on Marketing from Appalachian State University, where she studied from 1997 to 2001. Additionally, she pursued further education at the University of North Carolina at Charlotte, completing a program in Meeting & Event Planning in 2007. This educational background has equipped her with the knowledge and skills necessary for her roles in training, development, and event management.
Background in Event Coordination
Dolphens has a strong background in event coordination, having worked as a Private Dining Coordinator and AM Supervisor at Kimpton Hotels & Restaurants from 2017 to 2019. In this capacity, she managed events for groups ranging from 10 to 95 people, ensuring client satisfaction and adherence to budgetary constraints. Her role involved coordinating with various teams, including chefs and managers, to deliver high-quality service during events.
Achievements in Sales and Team Development
In 2018, Mary Catherine Dolphens exceeded a sales goal by 75% through a consultative selling approach and effective relationship building. This achievement highlights her ability to drive sales and foster connections with clients. Additionally, she developed accountability methods for server teams at Kimpton Hotels & Restaurants, which helped maintain restaurant standards and promote teamwork among staff.