Vishal Sharma
About Vishal Sharma
Vishal Sharma is a CX Trainer in Learning and Development with a strong background in operations and team building. He holds an MBA from the University of Roehampton and has worked in various roles, including Operations Manager at Tory Burch and Emergency Response Team Supervisor at the Canadian Red Cross.
Current Role at Casper
Vishal Sharma currently serves as a CX Trainer in Learning and Development at Casper. He has held this position since 2019, contributing to the company's focus on customer experience and training initiatives. His role involves developing training programs that enhance customer interactions and support the overall growth of the organization. Located in Toronto, Ontario, Canada, Vishal's work at Casper emphasizes the importance of effective communication and customer engagement.
Previous Experience in Operations Management
Prior to his current role, Vishal Sharma worked as an Operations Manager at Tory Burch from 2016 to 2018 in Mississauga, Ontario, Canada. In this position, he was responsible for overseeing operational processes and ensuring efficient management of resources. His experience in retail operations provided him with insights into team dynamics and customer service strategies.
Background in Emergency Response
Vishal Sharma served as an Emergency Response Team Supervisor at the Canadian Red Cross from 2013 to 2017 in the Toronto, Canada Area. His role involved coordinating emergency response efforts and managing teams during critical situations. This experience enhanced his leadership skills and ability to work under pressure.
Educational Qualifications
Vishal Sharma holds a Master of Business Administration (M.B.A.) from the University of Roehampton. He also earned a Bachelor's Degree in Business Administration from Yorkville University. Additionally, he studied Paralegal studies at Sheridan College, achieving a Paralegal certification. His diverse educational background supports his expertise in various fields, including retail leadership and operations.
Expertise in Learning and Development
Vishal Sharma possesses expertise in Learning and Development, focusing on cultivating an environment of growth and authenticity. He emphasizes building quality teams and maximizing revenue through effective behavioral strategies. His hands-on approach and continuous appetite for knowledge contribute to his success in training and development roles.