Angie Carolina Perez
About Angie Carolina Perez
Angie Carolina Perez is an Agent Hunter Senior Analyst at Castia | YC W22 in Ciudad de México, specializing in process improvement and operational policy enhancement. She has a background in business administration and extensive experience in customer relationship management tools.
Work at Castia
Angie Carolina Perez has been employed at Castia as an Agent Hunter Senior Analyst since 2022. In this role, she focuses on designing strategies for process improvement and enhancing operational policies. Her work contributes to meeting the company's forecasts and key performance indicators (KPIs). Castia operates in the technology sector, and Perez's expertise is instrumental in driving operational efficiency.
Education and Expertise
Angie studied at Universidad Santo Tomás, where she earned a degree in Administración y gestión de empresas from 2010 to 2014. This educational background has equipped her with a strong foundation in business administration. She specializes in process improvement strategies and operational policy enhancement, demonstrating a commitment to achieving organizational goals.
Professional Background
Prior to her current role, Angie Carolina Perez held various positions that contributed to her professional development. She worked at Grupo Planeta as Relaciones públicas from 2014 to 2016 in Bogotá, Colombia. She also served at Teleperformance as Formación de personal for six months in 2014. Additionally, she worked at Resuelve tu Deuda as Asesor financiero from 2017 to 2019, further expanding her expertise in client relations and financial advisory.
Experience at Enconta
Angie Carolina Perez gained significant experience at Enconta, where she held multiple roles. She worked as Asesora de preventa for four months in 2019, followed by a position as Asesora Comercial from 2019 to 2021. In 2021, she advanced to Asesora Comercial Senior for three months and later became Team Leader in 2022 for four months. Her roles at Enconta enhanced her skills in sales and team management.
Skills and Tools
Angie possesses effective communication skills and is result-oriented, which aids her in building interpersonal relationships and fostering teamwork. She is proficient in customer relationship management tools, including Zendesk, Salesforce, Quickbase, and Hubspot. This expertise allows her to effectively manage client interactions and improve customer satisfaction.