Wendy Varela
About Wendy Varela
Wendy Varela is a Key Account Manager at Castia in Ciudad de México, with over 15 years of experience in customer service. She has held various roles in companies like American Express and albo, focusing on client interaction and chargebacks.
Work at Castia
Wendy Varela serves as a Key Account Manager at Castia, a company that is part of Y Combinator's Winter 2022 cohort. She has been in this role since 2022, contributing to the company's growth and customer relationship management. Based in Ciudad de México, Wendy focuses on enhancing customer experience and managing key accounts, leveraging her extensive background in customer service.
Previous Experience in Customer Service
Wendy Varela has over 15 years of experience in customer service. She worked at American Express from 2016 to 2019 in a customer service role, where she developed skills in client interaction. Additionally, she held multiple positions at albo, including Servicio de atención al cliente from 2020 to 2021, a Chargeback Analyst from 2021 to 2022, and a Training Analyst for a brief period in 2022.
Education and Expertise
Wendy Varela studied at Universidad Latinoamericana, S.C., where she achieved a degree in Administración. Her educational background complements her extensive experience in customer service and account management, equipping her with the necessary skills to excel in her current role.
Background in Fintech Industry
Wendy is based in Iztapalapa, Ciudad de México, and actively contributes to the fintech industry. Her work focuses on customer experience and chargebacks, areas critical to the success of financial technology companies. Her proactive work style and commitment to innovation support her contributions in this rapidly evolving sector.