Ahmed Mubarak
About Ahmed Mubarak
Ahmed Mubarak is a Customer Success Manager for EMEA at Castor, with a background in business development and marketing across various roles in the MENA and EMEA regions. He holds a Bachelor of Pharmacy from Modern Sciences and Arts University and has over a decade of experience in customer success and operations management.
Current Role at Castor
Ahmed Mubarak serves as the Customer Success Manager for the EMEA region at Castor. He has been in this role since 2021 and is based in London, England. In his position, he focuses on ensuring that customers derive maximum value from their investments. He implements tailored success plans to track objectives and progress, enhancing customer satisfaction and engagement.
Previous Experience in Customer Success and Business Development
Prior to his role at Castor, Ahmed held various positions that contributed to his expertise in customer success and business development. He worked as a Business Development Manager for EMEA at TraceLink from 2020 to 2021 in London. Additionally, he was a Senior Marketing Executive at the Career Placement Center in Cairo from 2008 to 2009. His experience spans multiple industries, enhancing his understanding of customer needs.
Background in Operations and Project Management
Ahmed Mubarak has a strong background in operations and project management. He worked at Speedy Services in various roles, including Projects Operations Manager for MENA from 2012 to 2015 in Abu Dhabi and Project Manager for MENA from 2011 to 2012 in Dubai. His experience includes streamlining protocols to improve service levels through collaboration between departments.
Educational Qualifications in Pharmacy
Ahmed studied at Modern Sciences and Arts University, where he earned a Bachelor of Pharmacy (B.Pharm.) from 2005 to 2010. This educational background provides him with a foundational understanding of the pharmaceutical industry, which complements his professional roles in customer success and business development.
Collaborative Work Approach
In his professional roles, Ahmed adopts a collaborative approach to work. He leverages strengths and opportunities within the market, industry, organization, and international teams. This approach has been instrumental in implementing strategies that enhance service delivery and customer satisfaction.