Fay Covan
About Fay Covan
Fay Covan is a Senior Customer Success Manager at Castor, where she has worked since 2022 in the New York City Metropolitan Area. With a background in sociology and criminology, she specializes in improving client relationships and enhancing communication across departments.
Current Role at Castor
Fay Covan serves as a Senior Customer Success Manager at Castor, a position she has held since 2022. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her expertise lies in quickly resolving client issues and analyzing their needs, which contributes to improved client retention. Covan operates within the New York City Metropolitan Area, where she has been instrumental in building trust with key national client accounts.
Previous Experience
Prior to her current role, Fay Covan accumulated extensive experience in customer success and management. She worked at ZeroCater as a Client Success Manager from 2018 to 2020, and at Triptease as a Customer Success Manager in 2017. Covan also held various positions at USIS, including Personnel Assistant, Client Manager, and Partnership Project Manager, spanning from 2004 to 2011. Her diverse background includes roles in community management and research analysis, showcasing her adaptability in different work environments.
Education and Expertise
Fay Covan earned a Bachelor of Science degree in Sociology and Criminology from the University of Maryland, where she studied from 2000 to 2004. Her educational background provides her with a strong foundation in understanding client behavior and needs. Covan specializes in reversing difficult client relationships through effective problem resolution and communication strategies, which are essential skills in her current role.
Professional Contributions
Fay Covan is recognized for her ability to streamline processes and create protocols that enhance communication and collaboration across departments. Her contributions have led to increased client retention by fostering lasting relationships with complex national client accounts. Covan's approach focuses on building trust and understanding client needs, which are critical for success in customer management.