Gema Tavares
About Gema Tavares
Gema Tavares serves as the Lead Technical Customer Support Specialist at Castor, where she has worked since 2022. She holds a PhD from the University of Valencia and has extensive experience in customer support roles across various organizations.
Current Role at Castor
Gema Tavares currently serves as the Lead Technical Customer Support Specialist at Castor. She has held this position since 2022, contributing to the company's customer support efforts. Her role involves overseeing technical support operations and ensuring customer satisfaction through effective problem resolution.
Previous Experience at Castor
Prior to her current role, Gema worked at Castor as a Technical Customer Support Specialist from 2020 to 2022. During her two years in this position, she provided technical assistance and support to customers, helping them navigate the company's products and services.
Experience at IDEXX
Gema Tavares has experience working at IDEXX, where she held multiple roles. She served as a Customer Support Consultant II from 2016 to 2017 and later as an ATS - International Product Specialist I from 2018 to 2020. Her time at IDEXX involved providing customer support and specializing in international product offerings.
Educational Background
Gema studied at the University of Valencia, where she earned her Doctor of Philosophy (PhD) from 2009 to 2016. She also attended the University of Valladolid, achieving a CAP (Spanish Degree equivalent to English PGCE) from 2006 to 2007 and a Master of Arts in German from 2001 to 2006. Additionally, she studied at the University of Salamanca, obtaining a Research Proficiency (DEA) from 2007 to 2009.