Yazid Ousmane
About Yazid Ousmane
Yazid Ousmane is a Customer Support Specialist at Castor in Amsterdam, Netherlands, where he has worked since 2021. He has extensive experience in customer support roles, having previously worked at Monese and Unisys.
Work at Castor
Yazid Ousmane has been employed at Castor as a Customer Support Specialist since 2021. In this role, he is responsible for assisting customers with inquiries and ensuring a high level of service. His experience in customer support contributes to the efficient handling of customer issues and queries within the organization. He is based in Amsterdam, North Holland, Netherlands.
Previous Experience in Customer Support
Prior to joining Castor, Yazid Ousmane worked at Monese for two years, from 2019 to 2021. His roles included Customer Operations Specialist and Complaints Analyst, where he focused on resolving customer complaints and enhancing customer satisfaction. He also served as a Customer Support Agent for four months in 2019. Earlier in his career, he worked at Unisys as a Customer Support Representative from 2018 to 2019.
Education and Expertise
Yazid Ousmane holds a Bachelor of Science degree from the University of Buea, which he completed from 2012 to 2016. He furthered his education by obtaining a Master's degree from the International Business School, studying from 2017 to 2019. His educational background provides him with a solid foundation in business principles and customer service.
Career Timeline
Yazid Ousmane's career in customer support began at Unisys in 2018, where he worked as a Customer Support Representative for one year. He then transitioned to Monese, where he held multiple roles over a span of two years, including Customer Support Agent, Complaints Analyst, and Customer Operations Specialist. In 2021, he joined Castor, marking a significant step in his professional journey.