Ali Mapes
About Ali Mapes
Ali Mapes is a Customer Success Coach and Senior Vice President at Ordergroove, with over 16 years of experience in customer success and sales. He has held various leadership roles in companies such as Dialpad, UserTesting, and AdRoll, demonstrating a strong ability to exceed retention and revenue targets.
Current Role at Catalyst Software
Ali Mapes serves as a Customer Success Coach (Mentor) at Catalyst Software since 2022. In this role, Ali focuses on enhancing customer relationships and ensuring that clients achieve their desired outcomes with the software solutions provided. This position allows Ali to leverage extensive experience in customer success to mentor others in the field.
Previous Experience in Customer Success
Ali Mapes has held several significant roles in customer success across various organizations. Ali worked as the Senior Vice President of Customer Success at Ordergroove from 2023, after serving as Vice President and Senior Director at UserTesting between 2021 and 2021. Prior to that, Ali was the Director of Customer Success at Dialpad from 2017 to 2019. This trajectory highlights a strong commitment to customer success and team leadership.
Sales and Marketing Background
Ali Mapes has a solid foundation in sales and marketing, which complements the role in customer success. Ali's early career included positions such as eMarketing Coordinator at The Hartford and Email Marketing Manager at Manta. This diverse background contributes to a comprehensive understanding of customer needs and effective communication strategies.
Educational Background
Ali Mapes earned a Bachelor of Science in Sport Management from the University of Connecticut, studying from 2003 to 2007. This educational background has provided a foundation for a career that spans over 16 years in customer success and sales, equipping Ali with the skills necessary to excel in various roles.
Professional Affiliations
Ali Mapes has been a member of Modern Sales Pros since 2019. This professional organization focuses on advancing the sales profession and provides a platform for networking and sharing best practices. Ali's involvement demonstrates a commitment to continuous learning and professional development in the field of customer success.