🎁 Andrew Stone
About 🎁 Andrew Stone
Andrew Stone is a Customer Success Coach with a background in technology sales and customer relationship management. He has worked for notable companies such as Apple and Sendoso, and holds a BA in Communication from Arizona State University and an MBA from the University of Dubuque.
Work at Catalyst Software
Andrew Stone serves as a Customer Success Coach at Catalyst Software, a role he has held since 2022. In this position, he shares insights and best practices with aspiring customer success leaders. His responsibilities include guiding teams to enhance customer satisfaction and retention, leveraging his extensive experience in customer success management.
Education and Expertise
Andrew Stone earned a Bachelor of Arts in Communication from Arizona State University, where he studied from 2006 to 2010. He furthered his education by obtaining a Master of Business Administration (MBA) from the University of Dubuque, completing the program from 2017 to 2019. He holds an Account-Based Marketing certification, which complements his expertise in customer success and technology sales.
Background in Customer Success
Andrew Stone has a diverse background in customer success and technology sales, with over eight years of experience. He has worked in various roles at Sendoso, including as an Enterprise Customer Success Manager and as a Manager of Customer Success. His experience at Apple included positions as a Business Pro and Expert, where he developed skills in customer engagement and relationship building.
Previous Experience at Apple
Andrew Stone's tenure at Apple spanned from 2010 to 2020, during which he held multiple roles. He started as a Specialist and later became an Expert, contributing to customer service excellence. He also served as a Creative and an In Store Guest Trainer, enhancing the customer experience through training and support. His experience at Apple laid a strong foundation for his career in customer success.
Social Media and Marketing Experience
In addition to his roles in customer success, Andrew Stone worked as a Social Media Ambassador for the Phoenix Suns from 2012 to 2013. This position allowed him to engage with fans and promote the brand through social media channels. His early experience at Gap Inc. as a Sales Associate & Merchandising Specialist also contributed to his understanding of customer engagement and marketing strategies.