Ankit Aggarwal
About Ankit Aggarwal
Ankit Aggarwal is a Customer Success Coach currently working at Catalyst Software and has extensive experience in customer success and technical operations across various companies. He co-founded India's largest Customer Success Community and has a background in web development and project management.
Work at Catalyst Software
Ankit Aggarwal has been employed at Catalyst Software as a Customer Success Coach since 2022. In this remote role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. His responsibilities include developing strategies to improve customer engagement and retention.
Current Roles in Customer Success
In addition to his role at Catalyst Software, Ankit Aggarwal holds several positions in the customer success field. He serves as the Senior Manager of Customer Success Enablement at MoEngage, a position he has held since 2024. He is also the India Lead for the Customer Success Network and a Customer Success Innovator at Customer Success Community India, both roles he has maintained since 2020. Furthermore, he is a Customer Success Podcaster at The CS Mentor.
Previous Experience in Customer Success
Ankit Aggarwal has a diverse background in customer success and technical operations. He worked as Vice President of Technical Operations & Customer Success at Enterprise Monkey from 2015 to 2016. He also held positions as Customer Success Manager at Sellacious and Lead Customer Success Enablement at MoEngage. His experience spans various roles, contributing to his expertise in customer success management.
Education and Training Background
Ankit Aggarwal earned a Bachelor of Technology (B.Tech.) in Computer Science from APJ Abdul Kalam Technological University, studying from 2009 to 2013. He also completed a Corso di Lingua Italiana A1 at the University of Rome Tor Vergata from 2019 to 2020. His educational background supports his technical and customer success roles.
Entrepreneurial Ventures and Community Leadership
Ankit Aggarwal co-founded two ventures, showcasing his entrepreneurial skills. He is recognized for forming India's first and largest Customer Success Community, which has over 1200 members. This initiative highlights his leadership in community building and his commitment to advancing the customer success profession.