Ann Lukefahr
About Ann Lukefahr
Ann Lukefahr is a Client Experience Coach with extensive experience in client success and account management across various companies, including Catalyst Software and ADP. She holds a Bachelor's Degree in Interdisciplinary Studies from Texas A&M University and has developed strong skills in sales, customer relationship management, and public speaking.
Current Role at Catalyst Software
Ann Lukefahr serves as a Client Experience Coach at Catalyst Software, a position she has held since 2023. In this role, she is responsible for managing a $6 million book of business for a Tier 1 customer base. Her responsibilities include delivering both online and on-site sales and training presentations and webinars to prospects and clients, focusing on enhancing client engagement and satisfaction.
Previous Experience at TargetSolutions
Ann Lukefahr worked at TargetSolutions in various capacities from 2011 to 2014. She began as an Account Associate for a SAAS-based company for seven months before advancing to the role of Regional Account Manager II, where she served for three years. During her tenure, she developed skills in customer relationship management and sales operations.
Experience at Vector Solutions
From 2014 to 2021, Ann Lukefahr was employed at Vector Solutions as a Senior Client Success Manager. In this role, she focused on client engagement and success, contributing to the overall satisfaction and retention of clients. Her experience in this position helped her refine her skills in sales and customer relationship management.
Background in Human Resources and Regulatory Compliance
Ann Lukefahr began her career at Apache Corporation, where she worked as a Regulatory Technician from 2008 to 2011. She also held the position of Human Resources Coordinator for six months in 2008. This early experience provided her with a foundation in regulatory compliance and human resources, which complements her later roles in client success and account management.
Education and Professional Skills
Ann Lukefahr earned her Bachelor’s Degree in Interdisciplinary Studies - Human Resource Development with a minor in Business from Texas A&M University, studying from 2004 to 2008. She possesses professional skills in SAAS, sales, customer relationship management (CRM), sales operations, team building, client engagement, and public speaking, which she applies in her current and previous roles.